1. Privacy Policy on sanaicollection
(1) Collection of Personal Data
We value your privacy and the information you consent to share about our email marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via email.
In order to provide you with personalized recommended products, efficient customer service, and timely news notifications, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site. This includes your name, e-mail address, gender, IP, device information, billing and shipping address information, phone number, address, language preference, and merchandise category preferences.
At Sanai Collection, we respect and take the protection of your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc.
RETURN
Due to the hygienic nature and high demand for our products, all sales are FINAL and there are no refunds allowed on any grounds. Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to products, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain intact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return, and the original.
PRE-ORDER PROCESSING TIMES
When placing a bundle deal pre-order please expect a processing time ranging between 10-14 business days. Updates will not be sent until this processing period is complete.
You will receive your tracking number via e-mail once the processing period is complete.
No weekend/holiday processing: Orders are not processed over the weekend or during national holidays.